Study Demonstrates that Docs and Patients are Ready for Online Communication

The Intuit Health Patient Engagement Study, conducted in April, found 95 percent of doctors want their patients to fill out medical and registration forms online before their appointment. When Intuit Health asked patients about filling out forms and the registration process, 81 percent said they'd like to move this task online too.

Tasks such as collecting registration forms, requesting renewals, paying bills, and requesting referrals can be completed via a well designed patient portal. These portals can help to eliminate patient frustration. They experience frustration when trying to call the doctors office, waiting on hold and waiting for responses. Web Portals can provide improved interaction between doctors and patients. Patients be more satisfied with being able to easily communicate with doctors without long hold times, and doctors will find that the electronic communications will make the practice function more efficiently.

Some interesting points from the report include:
Nearly one of every four health care providers who do not offer an online communication solution feels it is difficult for patients to reach them to ask questions, make appointments or receive lab results.

Nearly half reported their practices are running 30-60 minutes behind schedule.

One-third of providers say their staff spends three or more hours each day trying to reach patients to communicate follow-up information.

Eighty-three percent of doctors say their staff has to remind their patients more than once before a patient pays a bill.

Forty-five percent say phone interruptions happen so frequently they impact office efficiency.

Seventy-two percent say patients complain about having to repeatedly fill out the same paper forms, and more than 50 percent say their patients complain about spending too much time in the waiting room.

A well designed patient portal can help with doctor patient communication and improve the workflow in your office. This will result in happier patients, happier employees and happier doctors.